FAQ's

Replacement parts can be purchased through original place of purchase, visiting our shop or contacting our customer service at info@orlandoproduct.com

First you should turn off your water supply to the faucet. Contact a professional plumber to assess the cause of the leak. If the plumber determines your leak was caused by a product failure, contact your original place of purchase so they can request the necessary replacement parts.

The standard recommended hole size is 1-3/8”.

First, determine the number of holes and space prior to buying your faucet. The space is measured from the hole center to hole center and available in single-hole, two-hole (usually 4”), three-hole (4”, 8” on widespread models) and four-hole.

Secondly, determine the size of the spout. The spout should reach as close to the center of the sink as possible and if you have multiple bowls, you may want to have the spout that can be rotated to provide
coverage for each one.

Orlando provides a lifetime limited warranty to its original purchaser.

All Orlando drinking faucets meet the AB1953 regulation, limiting the lead content to 0.01% which is considered to be “lead free” by the State of California and Vermont.

All Orlando faucets meet or exceed the CEC Title 20 law which requires that all faucets be limited to a flow rate of 1.2 GPM at 60 PSI for lavatory faucets and 1.8 GPM at 60 PSI for kitchen faucets. These flow rates are the same for all models of lavatory and kitchen faucets, respectively.

PVD (Physical Vapor Deposition) is a molecular process by which a faucet is finished with a uniform layer of deposited metals, metal alloys or metal nitrides and oxides.
The resulting finish is a molecular bonded finish that has become part of your faucet rather than a “dipped” or spray-coated faucet. The process is carried out in a large vacuum chamber (.013 atmospheres).
The faucets are placed into the evacuated chamber while an inert gas such as argon is backfilled and ionized. This cleans and prepares the parts for the metal deposition process. A metal is introduced to a high current, low voltage electrical arc resulting in gaseous and ionized metal that is then accelerated at high energy and introduced to the chamber with inert or reactive gases.
The different mixtures of gases will react with the deposited metal resulting in various colors we see on faucets. For instance, zirconium and nitrogen are used to make the popular polished brass we see on most door handles and faucets.

The cartridges are the most critical component in a faucet. Orlando utilizes state-of-the-art ceramic cartridges for a lifetime of drip-free dependable usage. The cartridge is a self-contained system consisting of two ceramic discs with quarter-circle openings rotating one on top of the other and controls water flow by (a) lining up or (b) covering the openings. Due to its nature, ceramic carbide does not wear out due to friction, however special care should be taken in flushing all the lines prior to installing your faucet since any debris in the line may crack one or both of the ceramic discs.

Orlando faucet recommends that you only clean your faucet with a mild non-abrasive soap (hand soap). If you notice calcium or lime buildup, we suggest that you use a half-and-half solution of one-part warm water, one-part vinegar and a wash cloth. Do not use any harsh or abrasive items to wipe down your item.

Preserving the finish of your faucets begins with proper installation. Make sure to avoid using Plumber’s Putty as this will void the warranty as well as affect the durability of your finish. A silicon-based sealant is recommended. You can use a non-abrasive mild soap to clean the faucet. The surface of your Orlando faucet is non-porous, so there should not be any need for any harsh cleaning agents. In addition to that, you may apply carnauba wax to the surface of your faucet to help prolong its shine and extend the durability of your faucet.